Kanopy (Firm)

Having the correct customer service skills can maintain a company's image and prevent them from losing customers. Knowing how to handle frustrated customers and when to get a supervisor involved to resolve serious problems is discussed in this role-playing and case study video.

In this issue of Videofashion Collections, New York Fashion Week continues to steal the headlines! Miami to Manhattan, graffitied and collaged, street art has stylish impact on Donna Karan’s Spring 2015 collection. It’s a bouquet of laidback luxury from perennial favorite, Michael Kors! Kors, the king of comfort, makes sportswear classics optimistically chic for the upcoming season. Plus, Peter Som’s Pop Art prints create clean crisp summer...

A fast-moving thriller about a struggle for democracy, William Shakespeare's Julius Caesar is also a love story between two men united by an explosive act of political violence. Based on the Royal Shakespeare Company's acclaimed stage production, Gregory Doran's film for BBC Television sets the action in post-independence Africa. With echos of the recent overthrow of dictators during the 'Arab Spring', the production explores the implications of political...

With a career that spanned 45 years, Valentino Garavani was born in a small town in northern Italy. His single name became synonymous with refinement. Valentino dressed rock to royalty - all with a capital V. No other designer was more true to elegance and beauty. He brought Italian couture to the international stage and his retirement in 2008 was a magical end to a long run.

Physics is frequently one of the hardest subjects for students to tackle because it is a combination of two of the toughest subjects for most students: Math and Word Problems. What sets this series apart from other physics teaching tools is that the concepts are taught entirely through step-by step example problems of increasing difficulty. It works by introducing each new concept in an easy to understand way and using example problems that are worked...

What would happen if every human being on Earth disappeared? This isn't the story of how we might vanish it's the story of what happens to the world we leave behind.

"The first thing you have to provide for them is a safe, comfortable environment. Number one, they need to develop a feeling of trust and comfort and security. And it needs to go for a long period of time-it's got to be something that they can count on day in and day out"- Dale Latimer, high school teacher Therapists and foster and adoptive parents, along with former foster children, examine the particular challenges in caring for severely traumatized...

The Encyclopedie was the most ambitious reference work and publishing project of its time. Discover how the editors made knowledge accessible to a mass audience and championed the Enlightenment's progressive, secular message, despite fierce opposition from the Catholic Church.

As Christianity spread across the Holy Land, synagogues became increasingly larger and more elaborate in an attempt to bolster Judaism. See how this was done by peering closely at the remains of the synagogues at Capernaum, Hammath Tiberias, and Beth Alpha: as well as their (sometimes surprising) decorations.

Learn how to merchandize your library's collection and increase circulation and customer satisfaction. Detailed, step-by-step instructions give you the skills you need to create vibrant displays that grab customers' attention. This comes with a manual of tips and instructions. 3 Stars ~ Designed to help achieve a professional, consistent public face for any library these well-produced titles offer solid ideas and tips for libraries to mount successful...