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Language
English
Formats
Description
"From the authors of Leadership and Self-Deception (over 2 million copies sold), this new edition has been thoroughly revised to more effectively address the equity, diversity, and inclusion challenges that plague our communities and hinder our organizations. What if conflicts at home, at work, and in the world stem from the same root cause? What if we systematically misunderstand that cause? And what if, as a result, we unwittingly perpetuate the...
Pub. Date
2015.
Language
English
Description
Reggie's boyfriend dumps her just before the big dance. The boss won't let Sam off to attend a wedding. Mark argues to get the family car for a date. Using realistic vignettes, this program teaches an easy-to-apply procedure for settling disputes fairly and maintaining good relationships. The guide includes discussion starters plus directions for sociodramas and mindmapping.
Author
Pub. Date
[2007]
Language
English
Description
In today's world of high stress and limitless choices, the pressure to give in and say Yes grows ever greater, producing overload and overwork and eroding ethics. Every day we find ourselves in situations where we need to say No--to people at work, at home, and in our communities--because No is the word we must use to protect ourselves and to stand up for what matters to us. But the wrong No can also destroy what we most value by alienating and angering...
Pub. Date
2014.
Language
English
Description
Program highlights Nine rules for getting the best deal. How espionage and empathy get you prepared. How to gain credibility and the most common way to lose it. As a former federal mediator, Pat Cleary has been involved with just about every kind of negotiation. In this entertaining presentation, he shares gems of wisdom from his nearly 20 years of hands-on dispute resolution. Pat describes common negotiation mistakes that unnecessarily complicate...
Author
Pub. Date
2021.
Language
English
Formats
Description
"Who hasn't had to deal with a jerk at work? Whether it's a toxic team member who loves nothing better than to suck the life and excitement out of her colleagues or a bad boss who causes his employees to constantly dream of telling him to "Take this job and shove it!" or the difficult co-worker who isn't happy unless the office is filled with mayhem and drama, we've all had to deal with people on the job we would rather not. Based on proven approaches...
Author
Pub. Date
[2018]
Language
English
Description
From the creator of the popular website Ask a Manager and New York magazine's work-advice columnist comes a witty, practical guide to navigating 200 difficult professional conversations--featuring all-new advice! There's a reason Alison Green has been called "the Dear Abby of the work world." Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don't know what to say. Thankfully,...
Author
Pub. Date
2013
Language
English
Description
La ira es una de las emociones m?s negativas que afectan al ser humano, pues est? estrechamente relacionada con el odio y con la violencia, tanto f?sica como verbal e incluso la autoflagelaci?n. Es muy probable que las personas no puedan evitar el repentino ataque de ira que altera su mente, y es casi como un reflejo, pero si pueden elegir c?mo responder a ?l. En ortras palabras, no podemos controlar si nos vamos a enfadar, pero podemos manejar c?mo...
11) Blacks And Jews
Pub. Date
2015.
Language
English
Description
Scholars and critics probe the history and psychology of victimization shared between Blacks and Jews and their exploitation by the media. The faultline between Blacks and Jews is one of the most visible symbols of America's racial divide. This film, made collaboratively by Jewish and Black filmmakers, goes behind the headlines and the rhetoric to try to heal the misunderstanding and mistrust. Blacks & Jews was acclaimed at the Sundance Film Festival...
12) Ralph S. Mouse
Author
Series
Language
English
Appears on these lists
Formats
Description
Presents the further adventures of a motorcycle-riding mouse who goes to school and becomes the instigator of an investigation of rodents and the peacemaker for two lonely boys.
Author
Series
Pub. Date
[2015]
Language
English
Description
Help make the world a more peaceful place. Learn how to stop conflict in its tracks. Keeping the Peace: the Kids book of Peacemaking will teach kids to solve conflicts by first finding out what each person wants, and ending with a solution. This book will show kids how to use compassion, respect, responsibility, and honesty with those around them. Simple text and charming pictures will keep kids interested while they learn. Its never too early to...
Author
Series
Pub. Date
[2008]
Language
English
Description
Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
Author
Pub. Date
2019.
Language
English
Description
""A university ombudsman (a.k.a. "chief complaint officer") gives readers practical methods to speak up for themselves, resolve conflicts amicably, and get what they really want. Strategies are illustrated with humorous anecdotes drawn from the author's experience."--Provided by publisher"--
At some point in our lives we've all experienced an injustice, large or small, and suffered in silence for fear of offending anyone. Fish encourages standing...
Author
Pub. Date
2015.
Language
English
Description
Should governments talk to terrorists? Do they have any choice?
Without doing so, argues author Jonathan Powell in Terrorists at the Table, we will never end armed conflict. As violent insurgencies continue to erupt across the globe, we need people who will brave the depths of the Sri Lankan jungle and scale the heights of the Colombian mountains, painstakingly tracking down the heavily armed and dangerous leaders of these terrorist groups in order...
Author
Language
English
Description
Difficult people can make life hard, but a select few can make it hell. The boss with nonsensical demands. The spouse who explodes at nothing. The overly emotional coworker, hostile neighbor, or friend who frequently bursts into tears. Marriages, families, friendships, careers, businesses--crazy people drag them all down with their manipulation, volatility, and inability to see the world rationally. You can't win by just ignoring the craziness or...
Author
Pub. Date
2015.
Language
English
Description
"Don't let problem people get you down, get in your way or get on your nerves! Some people are annoying. That's just a fact. Some people are demanding, difficult, unreasonable, awkward and infuriating. It's exhausting and frustrating to battle away with these people, desperately trying to get what you need as they make life difficult. Arrggghhh. It's time we stopped the agonizing and got these people out of our way. That's exactly what How to Deal...
Series
Pub. Date
[2018]
Language
English
Description
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
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